Moments of Truth
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Moments of Truth
$17.99
Sale price
$17.99
Regular price
Unit price
$17.99 each
Details
- ISBN
- 9780060915803
- Binding
- Paperback
- Authors
- Jan Carlzon
- Publisher
- Harper Business
- Published Date
- February 15, 1989
- Language
- English
- Pages
- 160
- Physical Info
- 0.42 in H x 7.96 in L x 5.29 in W (0.28 lb)